At Auraabella, we aim to deliver your favorite Ayurvedic hair and skin care products to your doorstep quickly, safely, and hassle-free. Please review our shipping policy to understand how we manage deliveries.
1. Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
We partner with trusted and reliable courier services to ensure smooth delivery.
- Estimated delivery time: 3–7 business days, depending on your location.
- Delivery timelines may vary during festivals, holidays, peak seasons, or due to unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before order confirmation.
- We may offer free shipping above a certain purchase amount (details will be mentioned on our website during promotions or offers).
4. Order Tracking
Once your order is shipped:
- You will receive an SMS or email with tracking details.
- You can track your order status through our courier partner’s tracking page.
5. Shipping Locations
We currently ship across India.
For remote or unserviceable areas, our team will contact you to arrange an alternative solution.
6. Delays & Responsibility
While we always strive to deliver on time:
- Delays may occur due to weather conditions, courier issues, or other external factors.
- Auraabella is not liable for delays once the order has been handed over to the courier partner.
7. Incorrect Address
Please ensure that the shipping address provided is accurate and complete.
We are not responsible for:
- Failed deliveries
- Delays
- Additional charges
due to incorrect or incomplete addresses.
8. Damaged or Lost Packages
If your package arrives damaged:
- Contact us immediately and share clear photos/videos of the damaged product or packaging.
For lost shipments:
- We will coordinate with the courier partner to help resolve the issue as quickly as possible.
9. Contact Us
For any questions or shipping-related concerns, reach out to us:
📧 Email: info@auraabella.com
📞 Phone: +91 75545 41869